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Guest Policies

Door times for all events range from one hour to one and a half hours prior to showtime, depending on attendance or the type of event. There will be no readmittance once a guest leaves the building. For more information, call (732) 818-8536.
The Arena encourages all fans to show enthusiasm with energetic cheering during our events. However, individual behavior must be bound by law and the rights of others to enjoy the event. Guest behavior cannot offend other patrons or be abusive to the players, officials and performers. Arena staff reserves the right to eject patrons whose behavior impinges on the ability of our other guests to enjoy the event. Please notify Arena personnel or security immediately if any such problem occurs.
Guest Services is located in the lobby. Guest Services is staffed with personnel familiar with the facility as well as the local area. The Guest Services staff is prepared to assist with ticketing or seating problems, directional information, lost and found, upcoming event information, as well as assisting those guests with special needs. Tickets for upcoming events can be purchased at this location. 
The  Arena is fully compliant with all American Disabilities Act standards. The facility includes cut-away curbs and ramps, as well as wheelchair accessible restrooms, public pay phones, and drinking fountains.
If a patron is in need of an assisted hearing device, the Main Box Office needs to be notified at least 24 hours prior to show time. Please call (732) 818-8536 to request an assisted hearing device.
In order to uphold our status as a first-class entertainment facility, proper attire, including shirt and shoes is required of all guests attending events at the Arena or entering the facility to purchase or pick up tickets. Management reserves the right to refuse admittance to anyone it deems dressed inappropriately.

Items lost by a guest in the Arena may be claimed at the Box Office. Guests are reminded that they are responsible for their own belongings at all times. Turning found items in to the Box Office or other Guest Services personnel is appreciated by the management and by your fellow guests.
Flash photography, video cameras, and other audio or video recording devices are not permitted in the Arena unless otherwise noted. The use of such devices will be determined on a show-by-show basis by the show, artist, promoter, and facility management.
Certain shows at the arena are 21+ shows that can serve alcohol. 21+ shows require every person in attendance to have state issued I.D and be 21 years or older. Tailgating is not permitted.

The Arena is a non-smoking facility.

Concert